Quality of Service

At Swafford Transport and Warehouse, we strive to provide our customers with products and services that satisfy their utmost expectations. In order to achieve this goal, we follow the ISO 9001:2008 standards for best business practices, and utilize the Process Approach to management. Click here to find out more about ISO 9001:2008.

Principles

Managing the complex logistics of warehouse and trucking operations requires a commitment to quality systems. In order to achieve our objectives, Swafford Transport and Warehouse has adopted the eight quality managment principles as defined in ISO 9001:2008. These principles form the backbone of all warehouse and trucking operations within our organization.

Customer Focus

We depend on our customers and are commited to providing both our warehousing and trucking clients with quality service that exceeds their requirements.

Leadership

At Swafford Transport and Warehouse, our managers establish the unity of purpose and direction of the organization by maintaining a positive environment in which everyone within our orgainization is involved in achieving our objectives.

Involvement of People

Our people are what make us great, and the full involvement and collaboration of each and every one of us benefits us, our organization, and our customers.

Process Approach

We know that all of our warehousing and trucking activites are sets of interrelated processes, and managing them as such allows us complete control over them.

System Approach to Management

Within our organization, the many interrelated processes are managed as a system, allowing us to achieve our objectives in the most effective and effecient manner possible.

Continual Improvement

In the ever-changing world of warehousing, trucking, and logistics, constant improvement is a must. At Swafford, we hold the continual improvement of our performance as a permanent objective.

Factual Approach to Decision-Making

Extracting meaning from the mountains of data generated from our warehousing and trucking operations is a challenging, yet critical task. At Swafford, we utilize our own custom decision support systems for all analysis and data mining.

Mutually Beneficial Relationships

As a third party logistics service provider, we form the link in the supply chain between manufacturers and their suppliers. By striving to provide the highest quality of service, we create mutually beneficial relationships that foster growth and create value.

Copyright © 2012 Swafford Transport and Warehouse, Inc.

Swafford Transport and Warehouse, Inc. • PO Box 1805, Greer, SC 29652 • 1-800-366-1895

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